‘My journal would be a testament to how well UC works…’

scottish unemployed workers' network

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It is difficult to understand how a benefit that has been so many years in development can produce such a tragedy of errors.  This journal extract demonstrates how these play out in what should be a simple – because not unusual – case. Jim had been on ESA (the disability benefit), but when he went for a reassessment, he was found fit for work. He applied for a Mandatory Reconsideration of the decision, and signed onto Universal Credit. The Mandatory Reconsideration was successful, and he was put into the ‘support group’ as unfit for work or work-related activity. This should have resulted in him receiving an extra £328.32 a month, as well as not having to go to the jobcentre.

Under Universal Credit, your main method of communicating with the DWP system is through an online journal. Jim’s journal shows how long it took for the system to register this…

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